Frequently Asked Questions

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Q: We bought a winawood bench this year & we a re very happy with the product / material of construction. Can you let us know what products you will be selling in the new year as we want to purchase various pieces of garden furniture. Regards Paul

Hi Paul

We will be putting a piece up on the website of what we will be having next year very soon.

We are glad you are happy with your purchase.

Garden Furniture UK 25/10/2019

Q: Can I attach a plaque by screwing 4 nails into the bench

Yes you can screw into the bench to attach a plaque you will have to drill a pilot hole first before putting the screw in, you can also super glue as well.

Garden Furniture UK 25/10/2019

Q: Duck egg blue love seats

I would like to purchase a duck egg blue loveseat and see that they are out of stock, can you advise if there will be any more produced for sale and if so when ? Many thanks Sue McKie

We will be getting Winawood back in next year now.

All the best

Garden Furniture UK

Garden Furniture UK 20/08/2019

Q: Are the reclining rattan chairs hard to assemble

We are elderly

They are very easy to assemble.

Garden Furniture UK 09/07/2019

Q: Is there a guarantee on the garden furniture?

I need to know if there is a guarantee against the material deterioration if left outside without a cover as you say that it doesn’t require a cover?

There is a 2 year Guarantee on furniture

Garden Furniture UK 23/05/2019

Q: When will 2 Seat teak bench be in stock?

Our 2 seater sandwick benches in teak will be back in stock at the end of May 2019. They are currently available for Pre Order.

Garden Furniture UK 06/05/2019

Q: Is Delivery free of charge?

We Provide Free UK Delivery. Home delivery is available to UK mainland addresses (excluding some Scottish postcodes, see below). Please note that we can no longer ship items to the Channel Islands or Northern Ireland.

Garden Furniture UK 03/05/2019

Q: Is there a weight restriction on the rattan recliners called Bellevue

The weight restriction is 120kg

Garden Furniture UK 30/04/2019

Q: Do you do picnic tables with attached benches in Winawood?

Hi Christine,

Unfortunately we do not stock the Winawood picnic tables.

All the best.

Garden Furniture UK

Garden Furniture UK 01/11/2018

Q: Winawood Tables

I have a winawood bench and have, so far, found it satisfactory and I am trying to find a garden table but I am having problems locating one. Please help.

Hi Ann,

The Winawood tables that we have in stock (or that are on pre-order) are on our website here: https://www.gardenfurnitureuk.co.uk/benches-winawood-all-weather/table-chair-sets

All the best.

Garden Furniture UK

Garden Furniture UK 03/08/2018

Q: Do you sell swinging seats/benches?

Hi Barry,

Unfortunately we do not stock swinging benches or chairs.

All the best.

Garden Furniture UK

Garden Furniture UK 25/06/2018

Q: I need a replacement rocking recliner chair cushions

Hi I need a replacement cushions set for rocking recliner . Desperate . Have contacted you but no avail . Please assist

Hi Odette,

You can give us a call to arrange this (limited availability), on 01455 274748.

All the best.

Garden Furniture UK

Garden Furniture UK 10/06/2018

Q: Are they high backed?

I would like to know the height of the seat backs of the large reclining sofa set, please. Looking for high back sets, and individual armchairs too.

Hi Maggie,

The reclining chair and sofa backs are 67cm high.

They are very comfortable!

All the best.

Garden Furniture UK

Garden Furniture UK 04/06/2018

Q: Is there a powder blue table?

Have a gorgeous bench. Will buy another but would like a small side table or two to go with. Powder blue so much more tasteful than duck egg! Any plans to produce one?

HI Christina,

Glad to hear you love your bench!

Unfortunately the manufacturers don't currently have a blue table for us, but we will pass on the message!

All the best, and have a great summer.

Garden Furniture UK

Garden Furniture UK 18/05/2018

Q: Restock of out of stock items

Hi, this item is currently out of stock (I see it is because the table is unavailable). Can you let me know if there are any plans to restock? Thanks

Hi Rachael,

Thanks for your question.

Yes these sets have proved very popular this year, and unfortunately won't be coming back in stock until much later in the year.

We are also running fairly low on chairs, so if you're interested in having them for this summer I'd recommend buying them sooner rather than later!

You can find the chairs on their own here: https://www.gardenfurnitureuk.co.uk/rocking-reclining-arm-chair-grey

All the best.

Garden Furniture UK

Garden Furniture UK 17/05/2018

Q: Can I buy a footstool to go with the 4 seater Reclining Dining Set in Latte I am trying to buy on line?

Hi Janet,

Yes you can, there is now an option on the product for you to add footstools: https://www.gardenfurnitureuk.co.uk/four-seater-reclining-dining-set-latte-round

For reference, they are the same shape as the stools on this product (but in the latte colour): https://www.gardenfurnitureuk.co.uk/rattan-garden-furniture/rattan-bistro-sets/silver-grey-rattan-duo-set-footstools

All the best.

Garden Furniture UK

Garden Furniture UK 10/05/2018

Q: re cappuccino rattan bistro set: what is weight of a chair?

I want to use this set in a summer house and am concerned the chairs may be quite heavy to move. Can the rocking action be stopped if so required?

Hi Walter,

Thank you for your question.

The rocking chairs weigh 22kg each.

The rocking action cannot be stopped.

All the best

Anonymous 18/04/2018

Q: Winowood composite benches

Hello we have three of your three seater benches one brown two duck egg blue all three are a couple of years old and have been outdoors for the entire time, all three are looking a little dulled and could do with a lift I have washed them but the dullness has not improved can you advise please?

Hi Colin,

Thanks for your question.

You can give them a going over with some fine sandpaper.

This will however remove the graining effect.

Anonymous 17/04/2018

Q: Can I get samples of the winwood bench colours?

I am very interested in this all weather furniture, but as I don’t live within easy viewing distance of your Garden Centre is there any way of acquiring samples of the colours - particularly the grey/brown/teak?

Hi Jill,

Yes you can order samples. See the text below or follow the link here - https://www.gardenfurnitureuk.co.uk/benches-winawood-all-weather

Order a FREE Sample?

You might like to see what the material looks and feels like before you order online, and so we now send samples out to your home address for free (teak, brown, green & grey only).

Simply call 01455 274748 or email [email protected] with the subject "Winawood sample" and mention your postal address.

For colour swatch see image below.

Anonymous 17/04/2018

Q: Wondering if you could ship to Australia or put me on

Or wondering if you could put me in touch with some one who could?

Hi Kate,

Unfortunately we cannot ship to Australia and are unaware of any way to do so.

All the best.

Garden Furniture UK

Garden Furniture UK 28/03/2018

Q: Can you supply a plaque for a bench as it is for my sons wedding?

Plaques can be attached to Winawood benches, but I'm sorry we are not able to supply the plaque.

Garden Furniture UK 28/03/2018

Q: How can I ship to Portugal?

Hi. After a search I see that you will deliver to Portugal using algarve removals.

We are hoping to buy a garden bench and wondered how we find out the shipping cost please.

Hi Karyn,

Yes we do work with Algarve Removals to ship furniture to Portugal.

We deliver to their depot in the UK for free, and then you arrange the delivery to Portugal with them directly.

You can find out more information about the steps to take here: https://www.gardenfurnitureuk.co.uk/blog/portugal-furniture/

And you can contact Algarve Removals by email or phone for a quote here: [email protected] 01621 850 070

All the best

Matt

Garden Furniture UK

Matt 28/02/2018

Q: Can you ship a Winawood bench to the U.S.?

I live near Philadelphia, Pennsylvania USA and would like a Winawood bench for my garden. Is it possible for you to ship a bench to me in the U.S. if I order it through your website? Thank you.

Hi Nancy,

Glad to hear you enthusiasm about the Winawood benches!

However unfortunately we cannot ship to the United States.

All the best.

Matt

Garden Furniture UK

Matt 28/02/2018